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DATE_STARTEDDESCRIPTOR_1DESCRIPTION_OF_INCIDENTINCIDENT_DATEBOROUGHCROSS_STERRT
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1/11/2010 16:11:45OverchargeCALLER STATES HE REQUESTED A CARRIAGE RIDE AND ENTERED THE CARRIAGE WITH NUMBER 1052. THE DRIVER TOLD HIM THE RATE WAS $50.00 FOR 10 MINUTES. HE TOLD THE DRIVER THAT THE RATES POSTED IS LESS THAN THAT AND THE DRIVER TOLD HIM THATS THE RATES HE HAS TO PAY AND DON'T WASTE HIS TIME. THE CALLER THEN WALKED AWAY. THE CALLER DOES NOT CLEARLY RECALL THE RATE POSTED BUT THINKS IT WAS $34.00 FOR 30 MINUTES.THE CALLER IS VERY UPSET ABOUT THE ISSUE AND WOULD LIKE TO HAVE IT INVESTIGATED.12/31/2009 20:15:57MANHATTANWEST 67 STREET CENTRAL PARK WEST
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9/5/2009 13:19:00OverchargeCALLER STATES THAT ON THE SIDE OF THE CARRIAGE IT STATES THE RATE AS $34 FOR 30 MINUTES. WHEN HIS RIDE WAS OVER THE DRIVER INSISTED FOR $50 AND THE RIDE WAS ONLY ABOUT 11 MINUTES._x000D_
THE CARRIAGE NUMBER IS 1132. CALLER STATES HE CLEARLY SMELLED ALCOHOL ON THE DRIVER.		9/5/2009 13:00:00MANHATTANCENTRAL PARK SOUTH 6 AVENUE
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1/5/2009 01:59:52Time InsufficientTHE DRIVER SAID IT WAS 40.00 DOLLERS BUT ITS SUPPOSED TO BE 34.00 DOLLERS. SO I SAID DONT THING TOURESRT ARE STUPID THEN HE SAID I DONT THINK YOUR STRUPID, BUT YOU HAVE BEEN ME ATTITUND SINCE YOU CAME HERE. SO WE STARTED WALKING AWAY. THEN THE DRIVER STARTED SCREAMING AT US SAYING YOU GUYS NEED TO GET A PERSONALITY. MY MOTHER AND MY LITTLE COUSIN ARE NOW TRAUMATIZED._x000D_
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LIC#1113866_x000D_
CASTEL FORTE.		12/30/2008 23:50:00MANHATTANEAST 59 STREET 5 AVENUE
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1/5/2009 01:49:30Overchargecallers states he was over charged and insulted in front of a minor. he charged him 40.00 and didnt even takehim back to the spot he was picked up that._x000D_
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CALLER STATES THE DRIVER SAID THE CALLER NEEDED A PERSONALITY, HE STARTED YELLING. CALLER WAS VERY UPSET		1/5/2009 01:49:42MANHATTANEAST 53 STREET 5 AVENUE
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9/27/2009 21:55:39OverchargeCaller says the driver overcharge him. Driver charge him for half an hour when he was on the horse for 15 minutes.9/27/2009 21:32:55MANHATTANEAST 35 STREET EAST 36 STREET
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10/4/2009 22:01:06OverchargeCUSTOMER STATES THAT THERE IS ONE PRICE ON THE HORSE DISPLAY AND THE DRIVER CHARGES ANOTHER PRICE AND THE PRICE STATES 34 DOLLARS FOR 1/2 HOUR RIDE AND 10 DOLLARS FOR ADDITIONAL QUATER HOUR AND THE DRIVER WANTS TO CAHRE 74 DOLLARS FOR 40 MINS10/4/2009 22:02:54MANHATTAN
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10/9/2009 03:08:15Time InsufficientCALLER STATES THERE ARE 4 DRIVERS AND CARRIAGE IIN A PLACE WHERE THEY SHOULD NOT BE10/9/2009 03:09:11MANHATTANWEST 47 STREET 7 AVENUE
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6/9/2009 00:31:33OverchargeCALLER STATES THAT A HORSE DRAWN CARRIAGE HAS OVERCHARGED HER. SHE STATES THAT SHE IS VISITING AND SAW INFORMATION ON THE WEBSITE AND A SIGN ON THE CARRIAGE STATING $34 1\2 HOUR AND $10 EACH ADDITIONAL 10 MINUTES. CALLER STATES THAT THEY ROAD THE CARRIAGE FOR 28 MINUTES AND WAS CHARGED $60. LICENSE#1261276/8/2009 23:55:00MANHATTANCENTRAL PARK SOUTH 7 AVENUE
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6/27/2009 04:51:33Time InsufficientCALLER STATES THAT THE CARRIAGE DRIVER WAS BACKING UP THE HORSE CARRIAGE FROM THE RIGHT LANE TO THE LEFT LANE IN THE MIDDLE OF ONCOMING TRAFFIC. CARS WERE ZOOMING BY AND DANGEROUSLY SWIRVING AWAY.6/27/2009 04:25:00MANHATTAN2 AVENUE EAST 50 STREET
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12/23/2009 23:09:30OverchargeCUSTOMER STATES THAT SHE WANTED TO TAKE A HORSE DRAWN CARRIAGE IN CENTRAL PARK AND SHE IS UPSET THAT THE OPERATORS WERE ATTEMPTING TO OVERCHARGE HER... SHE STATES THAT THE RATES [ALONGSIDE THE CARRIAGE & ON CENTRAL PARK'S WEBSITE] STATES THAT IT SHOULD BE $34 FOR 30 MINUTES AND $10 PER ADDITIONAL 15 MINUTES. THE OPERATOR WAS TRYING TO CHARGE HER $120 FOR 40 MINUTES... AND STATED THAT HE COULD CHARGE ANY RATE THAT HE CHOOSES TO... EVEN THOUGH THE RATES ARE POSTED AND THEN IT STATES "DIAL 311" TO MAKE A COMPLAINT.... CUSTOMER WOULD LIKE TO TRY THIS TRANSACTION AGAIN ON MONDAY DECEMBER 28TH (SHE HAS AN EVENT PLANNED) ... SO PLEASE CONTACT THE CALLER... THANK YOU...12/23/2009 22:15:18MANHATTANCOLUMBUS CIRCLE CENTRAL PARK SOUTH
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12/25/2009 22:13:52OverchargeTHE CALLER IS REPORTING THAT A DRIVER( HC1115) WAS SELLING THE RIDES FOR $ 50 OR MORE FOR WHOEVER WOULD PAY THE HIGHEST FOR THE RIDE. THE DRIVER WAS PICKING PEOPLE OUT OF TURN AND THE CUSTOMER WAS MADE TO WAIT 5 TURNS BECAUSE OF HIS OVER CHARGING AND OTHER CUSTOMER NOT WANTING TO WAIT THEIR TURN._x000D_
HIS REASON WAS THAT IT WAS CHRISTMAS AND HE WANTED TO MAKE MONEY.		12/25/2009 19:30:52MANHATTANCENTRAL PARK SOUTH 6 AVENUE
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1/13/2009 21:16:19OverchargeOVERCHARGE. THE DRIVERS WANT TO CHARGE DOUBLE OF THE LISTED FARE. THE FARE IS LISTED ON THE SIDE OF THE CARRIAGE AS $34 FOR THE FIRST HALF HOUR AND $10 FOR EVERY 15 MINUTES AFTER THAT. THE DRIVER TRIED TO CHARGE $70 FOR 40 MINUTES, THE TOTAL COST AS LISTED SHOULD HAVE ONLY COST THE COMPLAINANT $40.00. THE OVERCHARGE AMT WAS $30.001/13/2009 21:15:04MANHATTANCOLUMBUS CIRCLE WEST 59 STREET
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10/8/2011 20:33:26UnlicensedCALLER STATES SHE WENT ON LINE AND GOGGLED 'CARRIAGE RIDES IN NY' SHE WENT TO THE WEB SITE 'CENTRAL PARK .COM' WHERE SHE PAID FOR 2 CARRIAGES TO TAKE HER PARTY OF SIX, SHE PAID WITH HER CREDIT CARD, SHE WAS GIVEN A CONFIRMATION NUMBER 12375, AND WAS TOLD TO MEET THE DRIVER AT COLUMBUS CIRCLE, AT 8 AVE AND W 59TH ST, AND A PHONE NUMBER 646-399-7404 TO CALL, SHE PAID $446.50USD FOR THESE RIDES, SHE HAS NOT BEEN REIMBURSED AND THERE WAS NO RIDE, SOMEONE SHOWED UP LATER ON A SKATE BOARD AND SAID THE DRIVER HAD TO GO THE TURKEY... THE ARRANGEMENTS WERE MADE 8/16/2011...PLEASE INVESTIGATE...10/8/2011 18:30:00MANHATTANWEST 59 STREET 7 AVENUE
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10/17/2011 22:47:12Time InsufficientTHE HORSE DRAWN CARRIAGE RAN A RED LIGHT10/17/2011 22:47:58MANHATTAN7 AVENUE WEST 56 STREET
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6/30/2009 20:55:23OverchargeCALLER WANTED TO TAKE A CARRIAGE RIDE FOR 30 MIN. THE DRIVER EXPALINED THAT THERE WAS TWO OPTIONS 1.5 MILE LOOP FOR $34 20 MIN ,THEN 30 MIN RIDE $68. ACCORDING TO THE SIGN THAT IS POSTED IT READS $34 FOR 1/2 HR AND $10 AN ADDITIONAL 15 MIN. THE DRIVER WAS TRYING TO OVERCHARGE THE CALLER. THE HORSE NUMBER IS1075 LOCATED OUTSIDE OF CENTERAL PARK SOUTH6/30/2009 20:40:38MANHATTANEAST 59 STREET 5 AVENUE
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7/3/2009 17:36:05OverchargeCALLER AND FAMILY WAS ON THE CARRIAGE HORSE FOR AROUND 10 TO 15 MINUTES, BUT HE WAS CHARGED FOR 25 MINUTES. THE GUY NAME WAS OZZIE FROM TURKEY. THE CARRIAGE WAS WHITE WITH PURPLE SEATS AND TRIMS AND THE CARRIAGE WAS USED IN THE MOVIE ENCHANTED, THE TOP WAS NOT COMPLETELY COVERED IT WAS OPEN, THE HORSE WAS CHESTNUT COLOR. THE ROUTE THAT HE TOOK WAS FROM THE TAVERN ON THE GREEN THEN HE MADE A RIGHT TO CENTRAL PARK WEST ANOTHER RIGHT ON 72ND ST THEN RIGHT NEAR LAKE THEN CONTINUED GOING SOUTH ALONG THE LAKE, THEN ON THE RIGHT HAND SIDE STATUE UNION SOLDIER, AND A LITTLE FURTHER UP WAS CRICKET CLUB. THEN HE MADE A RIGHT BACK INTO TAVERN ON GREEN, THERE WAS NO WAY THAT COULD OF BEEN 25 MINUTES.7/3/2009 04:25:06MANHATTANWEST 69 STREET CENTRAL PARK WEST
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7/3/2009 22:01:29OverchargeCLR STATES THAT THE RIDE WAS SUPPOSED TO BE $34 FOR A HALF HOUR BUT AFTER 15 MINUTES THE DRIVER MADE THEM GET OFF AND CHARGED THE FULL PRICE.7/3/2009 21:38:49MANHATTANWEST 59 STREET 5 AVENUE
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3/19/2010 17:32:35OverchargeTHE CALLER STATES THAT SHE WAS GOING TO TAKE A CARRIAGE RIDE BUT THE DRIVER STATED A DIFFERENT PRICE TO THE CALLER THAT WAS STATED ON THE SIDE OF THE CARRIAGE. THE CALLER ASKED WHY HE WAS SAYING THE PRICE WAS DIFFERENT AND THE CARRIAGE DRIVER STATED THAT HE PUTS IN THE TAX AS WELL AS HIS TIP. THE CALLER STATED THAT HE TOLD HER THAT IT WOULD BE AT LEAST $50._x000D_
THE CALLER STATES THAT THE DRIVER STATED THAT THEY KNOW THAT SHE WAS NOT GOING TO TIP AND THAT WAS WHY HE DIDN;T WANT TO TAKE HER. THE CALLER STATES THAT SHE FELT IT WAS BECAUSE OF HER RACE THAT HE TREATED HER THAT WAY.		3/18/2010 23:40:33MANHATTAN6 AVENUE WEST 59 STREET
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3/20/2010 23:31:36Time InsufficientCALLER STATES THAT SHE HEARD THE DRIVERS OF OTHER HORSE AND CARRIAGES PROMOTING A 2O MINUTE RIDE FOR $34 DOLLARS AND DRIVER OF THE HORSE AND CARRIAGE THAT THE CALLER BOARDED ONLY GAVE THE CALLER AN 8 MINUTE RIDE. DRIVER SAID THAT HE WOULD TRAVEL OUTSIDE THE PARK TO BEGIN THE RIDE AND DID NOT.3/20/2010 21:30:49MANHATTANEAST 59 STREET 5 AVENUE
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6/30/2010 18:25:37UnlicensedLIC ID 1071//HORSE CARRIAGE DOES NOT HAVE PROPER HOOK UP FOR HORSE WASTE//THEREFORE WASTE FALLS ONTO GROUND OR STREET.6/30/2010 18:26:26MANHATTANCENTRAL PARK SOUTH 7 AVENUE
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7/3/2010 19:13:06UnlicensedCONCERN HORSES WILL PASS OUT DUE TO HEAT. OBSERVED SINCE YESTERDAY7/3/2010 19:13:48MANHATTANWEST 58 STREET 8 AVENUE
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11/4/2010 14:57:55UnlicensedCALLER NOTES THAT THE LICENSE 1053 OF CARRIAGE WAS IN AN ACCIDENT WITH TAXI. CALLER IS REQUESTING THE OWNER'S INFORMATION TO COMPLETE THE AUTO ACCIDENT CLAIM. CALLER HAS CONTACTED THE REGISTERED AGENT (CONOR MCHUGH 212-957-1197) WITHOUT A RESPONSE. DUE TO THE NON-RESPONSE THE COMPLAINT IS FOR MISSING INFORMATION AND POSSIBLE UNLICENSED HORSE DRAWN CARRIAGE. PLEASE INVESTIGATE, PROVIDE NEEDED INFORMATION AND TICKET OWNER.11/4/2010 14:58:15MANHATTAN11 AVENUE JOE DIMAGGIO HIGHWAY
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5/26/2011 21:48:50OverchargeTHE DRIVER INDICATED A TIP OF 20% WAS MANDATORY; STABLE NAME, JIMMY; DRIVERS NAME, OSCAR; LICENSE # 10855/26/2011 21:40:20MANHATTANCENTRAL PARK SOUTH 5 AVENUE
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6/16/2011 19:13:52Time InsufficientCALLER STATES THAT THE CARRIAGES HAVE A DESIGNATED PARKING AREA FOR CARRIAGE RIDES. THE CARRIAGE DRIVERS ARE PARKING THE CARRIAGES IN LEGAL VEHICLE PARKING SPOTS AND SOME DRIVERS REFUSE TO MOVER THEIR CARRIAGES FOR VEHICLES THAT WISH TO PARK IN THOSE SPOTS.6/15/2011 17:00:55MANHATTANCENTRAL PARK SOUTH COLUMBUS CIRCLE
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12/5/2011 17:13:54Time InsufficientSTOP ABUSE OF HORSE DRAWN CARRIAGES IN CENTRAL PARK. IT IS CRUELTY TO ANIMALS AS WELL AS A DANGER TO TRAFFIC.12/5/2011 17:14:57MANHATTAN5 AVENUE CENTRAL PARK SOUTH
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4/26/2009 17:52:47Time InsufficientCUSTOMER STATES THAT IT IS VERY HOT OUTSIDE, IT IS UNFAIR TO THE HORSE.4/26/2009 17:53:45MANHATTANWEST 59 STREET 7 AVENUE
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5/2/2009 05:27:43UnlicensedTHE CALLER SAYS THAT THERE WAS A UNMANNED HORSE CARRIAGE ON THE STREET AND THE HORSE LOOKED UNHAPPY AND UPSET TO BE OUTSIDE WITH NO ONE THERE.5/2/2009 05:28:55MANHATTANWEST 59 STREET 6 AVENUE
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5/8/2009 01:53:14OverchargeTHE CALLER IS REPORTING A HORSE CARRIAGE DRIVES FOR NOT FOLLOWING THE RATES POSTED ON THE SIDE OF THE CARRIAGE THE LIC# 111503, THE CALLER IS REPORTING THATH4 OTHER CARRIAGES HAD THE SAME ATTITUDE AND SAID THEY WOULD GET TOURIST TO PAY THE COST FOR TAKING THE RIDE5/8/2009 01:50:19MANHATTAN5 AVENUE EAST 59 STREET
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5/9/2009 14:07:17Time InsufficientTWO HORSE DRAWN CARRIAGE DRIVERS BLOCKING TRAFFIC BECAUSE THEY WERE MAD AT THE CAB DRIVERS THAT WERE BEEPING THEIR HORN AT THEM, FOR ABOUT 5 MINUTES THEY BLOCKED TRAFFIC5/8/2009 14:08:51MANHATTANWEST 34 STREET 8 AVENUE
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5/23/2010 20:47:41Time InsufficientTHE CUSTOMER WOULD LIKE TO FILE A COMPLAINT AGAINST THE DRIVER OF THE HORSE CARRIAGE FOR RECKLESS DRIVING AND IF HE CAN FILE A COMPLAINT AGAINST DAMAGE DONE TO HIS VEHICLE FROM THE HORSE?5/23/2010 20:52:32MANHATTANCOLUMBUS CIRCLE CENTRAL PARK WEST
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9/18/2010 17:29:22Time InsufficientCaller states that she was not delivered with the services that were offered. The sights that were not announced and was very rude. They paid $100 for the trip and the driver was just not answering any of their questions at all._x000D_
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Liscence #: 1307748_x000D_
James Mullaney		9/18/2010 17:31:31MANHATTANEAST 59 STREET PARK AVENUE