You MUST have tried to solve your issue first before completing this form.
It is essential that you have a ticket or fault number from your provider.
Please ensure you have your correct address (including locality) and co-ordinates before filling in this form. Co-ordinates should be in this format: -23.295476, 146.713776
Tips on how to get your GPS coordinates are here
http://www.wikihow.com/Get-Latitude-and-Longitude-from-Google-MapsBIRRR has several tips about maximising your mobile broadband service on our website here:
www.birrraus.com