Designation: - Customer Service Support

Job Location: - Bangalore

Experience: 2 Years to 5 Years

CTC: - 5.5 Lpa  

Shift Timings : 6:00 AM to 3:00 PM & 1:30 PM to 10:30 PM

Qualifications:
• B.Com, BBA/BBM, BA graduating
• Strong communication skills (verbal & written)
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Primary Responsibilities:

• Creating and maintaining of Quotations, Sales Orders, Service Orders, and Customer Owned Material Refurbishment Orders (COM)
• Generate RAM for material return from global warehouses/customers
• Places orders, provides information on part pricing and availability, order status, and delivery information
• Communicates responses back to internal & external customers using communication tools like Apropos etc
• Perform transactional activities in ESKER & WINSHUTTLE tool
• Follows up on urgent orders to ensure they have shipped.
• Prepare weekly, monthly and quarterly reports, including KPI’s (Key Performance Indicators) and Operational Metrics
.

Mandatory Skills required to perform the job:

• Strong knowledge in SAP R/3 SD Module, Customer Service Order Processing & Order Management processes
• Excellent verbal and written communication skills, able to communicate cross-functionally
• Good analytical, problem solving and system skills
• Basic knowledge of SCM/Spares business
• Knowledge of MS Excel

Desirable Skill:
• Experience in aftermarket Spares Operations or Automotive
• Understanding of reverse value chain/repair operations