Customer Story Submission Form
Have a great story to share? Awesome. Use this form to submit it to the stories team. We will be in touch with you shortly with a draft of the story. Once you review and approve the draft, it will be live and available in the Customer Story tool.

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Story Overview
Region *
Please select your region so the story gets routed appropriately.
Link to Account *
Please paste in a link to the account record.
Who is your customer? *
Brief statement of how your customer and the products/services they provide are relevant.
Story title *
If your story was an article in the paper, what would the headline be? Please include the account name in the title.
What product area is this story mainly about? *
Required
Story synopsis *
Summarize the main use case for this story. Include any relevant competitive information, partner information, integration information, etc.
Would this customer make a strong sales reference customer?
Service Cloud Detail
How was the service cloud opportunity uncovered?
Compelling reason for change?
Service cloud scenario
In plain terms, what is the service/support scenario your customer is utilizing the service cloud to address?
Customer segment?
What type of customer service does your customer provide?
How many agents does your customer have using the Service Cloud?
How many self-service users does your customer have?
What Service Cloud functional modules does your customer use?
What support channels does your customer use with the Service Cloud?
24X7 support?
Other Service Cloud details
Please include any other relevant Service Cloud details, such as CTI information.
Submit
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