Mercure Hotel Amsterdam West 4 stars

Customer review rating (ALL Rating) 3.8/5 313 reviews

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Mercure Hotel Amsterdam West - Image 1
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Oude Haagseweg 20, 1066 BW AMSTERDAM, Netherlands

Description

Hotel extras

  • 200 meters from a small beach and lake called ''strand het nieuwe meer''

  • Easy to reach by car and public transport

  • Breakfast buffet, bar and restaurant at the hotel

  • 14 meeting rooms available

  • Reception at your service 24 hours a day

Our accommodation(s)

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Room 1

Hotel location

Mercure Hotel Amsterdam West

Oude Haagseweg 20
1066 BW AMSTERDAM
Netherlands

GPS:52.337578, 4.817787

Telephone
Fax +31 20 615 9027

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

AT WEST

The recently renovated Wines & Dishes Restaurant offers an extensive choice of healthy, tasty and light meals prepared with a variety of fresh produce. Each dish is prepared with simple, natural ingredients. You will taste the difference.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  313 reviews

TripAdvisor Rating  3.7/5  1,404 reviews

Customer review rating 4.0/5

Francois M. Couples - Confirmed reviews ALL

Dear Francois, We truly appreciate you sharing your experience with us. We are delighted that you appreciated our high-speed WiFi and efficient check-in process. We sincerely apologize that certain aspects of your stay did not meet our usual standards. Our team is always available to ensure your complete comfort. Nonetheless, we are pleased that you found our check-out process smooth and professional. We would be honored to welcome you back for another stay. Best regards, Mercure Hotel Amsterdam West

Customer review rating 4.5/5

Corinne B. Business - Confirmed reviews ALL

Dear Corinne, We truly appreciate you taking the time to share your experience with us. We are delighted that your stay at Mercure Hotel Amsterdam West met your expectations. The exemplary ratings for the morning dining experience and pristine accommodations reflect our commitment to excellence. The complimentary high-speed internet access enhances the comfort of your business trip. However, we sincerely regret the wait time you encountered during the arrival process. Our team strives to maintain efficient service at all times, and your feedback helps us enhance our guest experience. Nonetheless, we are thrilled that you found exceptional value in our offerings and appreciated the seamless departure process. We look forward to welcoming you back for another pleasant stay. Best regards, Mercure Hotel Amsterdam West

Customer review rating 4.0/5

Michel A. Business - Confirmed reviews ALL

Dear Michel, We greatly appreciate you taking the time to share your experience with us. We are delighted that you enjoyed our cozy dining establishment, where our culinary team strives to create memorable dining experiences for our guests. The high ratings for our complimentary high-speed internet connection and seamless departure process demonstrate our commitment to providing excellent service. However, we sincerely apologize that some aspects of your stay did not meet your expectations. The extended wait time during check-in was certainly not representative of our usual swift service standards. Our front desk team is always working to ensure minimal waiting times for our valued guests. Nonetheless, we are pleased that you found satisfaction in the comfort of your accommodation, the quality of our breakfast offerings and the attentive service provided by our team members. The positive feedback regarding our cleanliness standards and overall value proposition truly motivates us to maintain our high standards of hospitality. We look forward to having the pleasure of hosting you again. Kind regards, Mercure Hotel Amsterdam West

Don’t book this hotel

TripAdvisor rating 2.0/5

peterpJ948RG TripAdvisor review

Dear Peter, Thank you for sharing your experience. We are pleased that you found our staff to be friendly, as we strive to provide welcoming and attentive service to all our guests. However, we apologize for the inconvenience you experienced with the position of our hotel and your travel to the city centre. We understand that the location, while convenient for airport access and close to natural park areas, may not be ideal for every guest's needs. Regarding the car park fee, we aim to provide secure parking for all our visitors and we regret that the cost did not meet your expectations. We are sorry to hear about the cleanliness of the windows in your room and the issue with the flooding. We take pride in our housekeeping standards and it is disappointing to learn that we fell short in this instance. Furthermore, we are sorry that our variety of guestrooms did not meet your expectations. We recognize that the speed at which we addressed the flooding was not satisfactory and we will look into improving our responsiveness to such unexpected incidents. We hope that you will allow us the opportunity of providing you with an improved stay in future. Kind regards, Mercure Hotel Amsterdam West

Affordable but be cautious

TripAdvisor rating 2.0/5

Evie G TripAdvisor review

Dear Evie, Thank you for sharing your feedback. We are pleased that you found our hotel facilities to your liking. At Mercure Hotel Amsterdam West, we strive to provide a comfortable environment, equipped with contemporary rooms, a large parking area, and a serene garden within a stone's throw from a pleasant lakeside beach. However, we are truly sorry for the confusion and anxiety caused regarding the payment and tourist tax upon your arrival and during your stay. We understand how distressing unexpected charges can be, and we apologize for not communicating clearly that your card would be kept on file. Moreover, we regret that the unsatisfactory interaction with our staff did not align with the high level of service we aim to provide. We want to assure you that it is never our intention to pass blame or deliver anything less than a genuine apology when we fall short. We value your feedback and will use it to review our procedures and training to enhance our guest experience moving forward. We hope to see you again in the future. Kind regards, Mercure Hotel Amsterdam West

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Other web-users rate our hotel

  • 450 reviews 6.6/10 Location
  • 586 reviews 6.6/10 Room
  • 440 reviews 6.8/10 Service
  • 15 reviews 7.5/10 WiFi
  • 271 reviews 5.9/10 Cleanliness
  • 172 reviews 3.4/10 Value
  • 171 reviews 7.2/10 Breakfast
  • 129 reviews 5.5/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.