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* 1. Do you have an active nbn Sky Muster connection?

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* 2. Please state your locality (suburb, closest town, name of your area).  Please keep responses to location only (e.g. Wagga Wagga) and don't include postcode.

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* 3. Please select the state your nbn sky muster connection is in

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* 4. Do you have any other form of connectivity if Sky Muster/Sky Muster Plus Satellite isn't working ? Select one only

The next questions have been designed to review your provider. If you have more than one connection with different providers please review your MAIN provider.

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* 5. Who is your nbn Sky Muster Provider? 

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* 6. Which type of plan are you on ?

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* 7. Review your provider for overall Customer Service

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* 8. Review your provider for Data Allowance

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* 9. Review your provider for Cost

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* 10. Review your provider for information that is easily accessible e.g how they display your data usage, billing, tip sheets on how to use your service, blogs, social media communication etc

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* 11. Review your provider for Service Speed

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* 12. Review your provider for network performance and reliability

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* 13. Review your provider for Outage information/ Updates

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* 14. Review your provider for Troubleshooting assistance

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* 15. Review your providers support hours

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* 16. Would you recommend your provider to family or friends?

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* 17. Who is your first point of call if you have an issue with your nbn Sky Muster service ?

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* 18. Who do you believe is MOST responsible for your nbn Sky Muster experience ?

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* 19. Does your nbn Sky Muster service meet your current internet needs?

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* 20. Are you aware of nbn Sky Muster PLUS, which offers unlimited data for everything except VPN and video streaming and also comes with a speed burst ?  Read more about PLUS.

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* 21. If you could change one thing about nbn Sky Muster what would it be

Would you be interested in receiving updates regarding nbn Sky Muster ? This may include information on :
  • How to use your connection
  • Help with your connection
  • Results of this survey
  • How to use off peak data
  • Changes to plans and products
  • Recommended routers

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* 22. If you would like to receive the above information please include your email below. Your email will not be shared outside BIRRR (& the new digital hub), will be confidential and not used excessively (for essential updates only).

Your choice of provider, choice of plan and in home equipment can greatly impact your experience on the nbn Sky Muster satellite.  If you are not happy with your service and your provider is not listening to your concerns, you should consider changing providers or plans and looking at your in home equipment to maximise your experience.

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