Hi @Chops77,
Thanks for stopping by the HP community. A very good day to you. I reviewed the post regarding issues with the computer. I will be delighted to assist you here.
Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that. 🙂
For better clarity and to assist you better I would require more information regarding this:
- Did this happen after a power outage or surge?
- Did you run diagnostics on the computer and check if passes?
- Please let me know the complete model# of the computer to assist you correctly.
For now, try these steps:
- If the computer is a consumer one then run diagnostics on it from this link: http://hp.care/2uoegKc and follow the steps under the option “Run the Extensive Test (2 hours or more)”
If it passes, then update the bios and chipset drivers from this link: http://hp.care/2syreDe and check if the issue gets resolved.
Also, leave the computer in the bios for a few hours and check if it shuts down to ensure that the issue is not hardware related.
- To do this, please keep tapping the Esc key gently several times as soon as you power on the computer.
- It takes you to the startup menu.
- Then press the F10 key to go the bios.
- Leave the computer in the bios for a few hours and check if it shuts down.
- Then press F9 key to load setup defaults and select yes and push “enter.”
- Then press F10 to save changes and exit and check again if it shuts down.
If it does not shut down, then perform backup your important data and perform a push button reset on it from this link: http://hp.care/2toQrBj and this should do the trick for you.
If diagnostics fail or the computer shuts down in the bios, then please make a note of the failure code for the failed component.
Then you get 2 options at your disposal. One is to return the computer to the store that you purchased it from it is within a return window for an exchange of the same model or contact HP support to get the computer serviced.
It is left to your discretion.
HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP
- Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
- Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
- Once completed click the 'Show Options' icon on the bottom right.
- Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.
They will be happy to assist you immediately.
If the unit is under warranty, the manufacturer’s warranty should take care of it for you.
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a terrific week ahead. 🙂
DavidSMP
I am an HP Employee
