ControlCenter4 scanning error: CC4-205, TW006 or TW007 - Windows

1. Do the following based on your machine's connection method:

     - If your machine is connected to your computer with a USB cable, go to step 2.

     - If your machine is connected using a network, and the issue occurs when scanning from within the ControlCenter4 software on your computer, go to step 2.

     - If your machine is connected using a network connection, and the issue only occurs when scanning from the "Scan to" option on your machine, then the issue is caused by the computer having two or more active network connections. (ex: The computer is wired and wireless to the same router or has two wireless connections.)  You must choose ONE connection and disable any others.  Follow the steps below to determine if the computer has multiple network connections:

Windows 8, 8.1, or 10 - Check the computer's network connections

a. On the computer, move your mouse to the lower left corner of the desktop.  In Windows 8.1 and Windows 10, there is a windows flag icon.

b. Right-click the screen and then left-click Command Prompt.  The Command Prompt window will open.

c. Type: IPCONFIG and then press Enter.

d. You should receive information about your computer's network connection. You may have to scroll up to see all of the information.  Make note of the IP Address or IPv4 Address.

     -  If you have two or more network connections indicated by multiple IP Addresses or IPv4 Addresses (as demonstrated below), then you must disable one.  If you're not sure how to do so, contact your network admin or router manufacturer for assistance.

Check Net Connections

     - If you only have one network connection indicated by a single IP Address or IPv4 Address, go to step 2.

Windows Vista or 7 - Check the computer's network connections

a. On the computer, click Start.

b. In the Search line and type CMD and then press Enter. The Command Prompt window will open.

c. Type: IPCONFIG and then press Enter.

d. You should receive information about your computer's network connection. You may have to scroll up to see all of the information.  Make note of the IP Address or IPv4 Address.

     -  If you have two or more network connections indicated by multiple IP Addresses or IPv4 Addresses (as demonstrated below), then you must disable one.  If you're not sure how to do so, contact your network admin or router manufacturer for assistance.

Check Net Connections

     - If you only have one network connection indicated by a single IP Address or IPv4 Address, go to step 2.

Windows XP - Check the computer's network connections

a. On the computer, click Start → Run.

b. Type CMD and then press Enter. The Command Prompt window will open.

c. Type: IPCONFIG and then press Enter.

d. You should receive information about your computer's network connection. You may have to scroll up to see all of the information.  Make note of the IP Address.

     -  If you have two or more network connections indicated by multiple IP Addresses (as demonstrated below), then you must disable one.  If you're not sure how to do so, contact your network admin or router manufacturer for assistance.

Check Net Connections

     - If you only have one network connection indicated by a single IP Address, go to step 2.

2. Make sure that you're able to scan into a different application such as the Scanner and Camera Wizard or Windows Fax and Scan. This will determine if the issue is with the scanner driver or a ControlCenter4 setting.  The available scan application will vary depending on the Operating System.

     - If you're able to scan with another application, go to step 3.

     - If you're not able to scan with another application, then refer to the general answer for "Unable to scan from a computer".

3. Uninstall the Brother software:

How to uninstall the software

a. Click Brother Utilities Brother Utilities.

Note If the software is not listed, go to step 4.

b. Select your model from the dropdown list if it is not already selected.

c. Click Tools.

d. Click Uninstall.

Brother Utilities Uninstall

e. Click OK if you receive the uninstaller window.

f. Click OK if you are prompted to confirm the uninstall procedure.

g. Select Yes, I want to restart my computer now, and then click Finish. Go to step 4.

4. Reinstall the MFL-Pro Suite using the "Full Driver and Software Package", which can be downloaded from https://support.brother.com. Click here for instructions.

 Note If a compatible CD is available for your operating system, you may install the MFL-Pro suite software using it instead of the download.

5. Once the installation completes, attempt to scan from ControlCenter4 again.

     - If you're able to scan, then the issue is resolved.

     - If you're still unable to scan, then the problem is related to the computer's registry settings.  You may scan using an alternate program such as PaperPort, if available.  Contact your computer manufacturer for additonal support.

 

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