ControlCenter4 scanning error: CC4-205, TW006 or TW007 - Windows

1. Do the following based on your machine's connection method:

     - If your machine is connected to your computer with a USB cable, go to step 2.

     - If your machine is connected using a network, and the issue occurs when scanning from within the ControlCenter4 software on your computer, go to step 2.

     - If your machine is connected using a network connection, and the issue only occurs when scanning from the "Scan to" option on your machine, then the issue is caused by the computer having two or more active network connections. (ex: The computer is wired and wireless to the same router or has two wireless connections.)  You must choose ONE connection and disable any others.  Follow the steps below to determine if the computer has multiple network connections:

2. Make sure that you're able to scan into a different application such as the Scanner and Camera Wizard or Windows Fax and Scan. This will determine if the issue is with the scanner driver or a ControlCenter4 setting.  The available scan application will vary depending on the Operating System.

     - If you're able to scan with another application, go to step 3.

     - If you're not able to scan with another application, then refer to the general answer for "Unable to scan from a computer".

3. Uninstall the Brother software:

4. Reinstall the MFL-Pro Suite using the "Full Driver and Software Package", which can be downloaded from https://support.brother.com. Click here(Opens in a new tab) for instructions.

 Note If a compatible CD is available for your operating system, you may install the MFL-Pro suite software using it instead of the download.

5. Once the installation completes, attempt to scan from ControlCenter4 again.

     - If you're able to scan, then the issue is resolved.

     - If you're still unable to scan, then the problem is related to the computer's registry settings.  You may scan using an alternate program such as PaperPort, if available.  Contact your computer manufacturer for additonal support.

 

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