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Iguazu Falls
The Iguazú Falls, South America's largest and this year's favourite overseas attraction for our readers, attract more than one million visitors a year. Photograph: Marcos Brindicci/Reuters
The Iguazú Falls, South America's largest and this year's favourite overseas attraction for our readers, attract more than one million visitors a year. Photograph: Marcos Brindicci/Reuters

Travel Awards 2009 winners

This article is more than 14 years old
The full list of winners announced at this year's Guardian, Observer and guardian.co.uk Travel Awards

Airlines, tour operators and hoteliers faced huge challenges this year with a "perfect storm" of recession and a slump in sterling making holidays more expensive at a time when people could least afford them. Despite this, however, many companies not only survived but thrived. Holidays are still regarded as top priorities for many, surveys show.

Certainly the number of readers taking part in our Travel Awards survey seems to show no loss of appetite for holidays — 19,248 gave us their views this year, up from 17,000 last year.

Favourite UK city

Edinburgh takes the top spot for the 10th year in a row. York, Bath, Belfast and Glasgow continue to jockey for runners-up spots

Top five: 1. Edinburgh 2. York 3. Bath 4. Belfast 5. Glasgow

Favourite overseas city

Sydney keeps the crown it took from Hong Kong last year. Cape Town, bracing iteself for next year's invasion of World Cup football fans, leaps up five places to No 2.

· Top five: 1. Sydney 2. Cape Town 3. New York 4. San Francisco 5. Berlin

Favourite long-haul country

New Zealand wins the prize for the second year running. It scored a 98.1% satisfaction rate.

Top five: 1. New Zealand 2. Cambodia 3. Chile 4. Vietnam 5. Japan

Favourite European country

Switzerland hangs on to the top spot for the third year. Denmark enters the chart at 6.

Top five: 1. Switzerland 2. Norway 3. Austria 4. Sweden 5. Italy

Best UK hotel

Hoxton Hotel, which joined the list only last year, takes top spot. It revolutionised pricing policies in the hotel industry by adopting the low-cost airline model.

Top five: 1. Hoxton Hotel 2. Hotel du Vin 3. City Inn 4. Malmaison 5. The Queen's Hotel

Best overseas hotel

Taj Hotels moves up from number 5 to become the most popular overseas hotel.

Top five: 1. Taj Hotels 2. Oberoi Hotels & Resorts 3. Mandarin Oriental 4. Shangri-La Hotels & Resorts 5. Peninsula Hotel

Favourite UK tourist attraction

The British Museum, the first national public museum in the world, ousts the Victoria and Albert Museum from the top.

Top five: 1. British Museum 2. London Eye 3. Tate Modern 4. Eden Project 5. Alton Towers

Favourite overseas tourist attraction

The spectacular Iguazú Falls, on the Argentine-Brazil border, beats the ruined city of Machu Picchu, last year's winner, to take the top prize.

Top five: 1. Iguazú Falls 2. Angkor Temple Complex 3. Machu Picchu 4. Grand Canyon National Park 5. Great Barrier Reef

Best tour operator

Divided into two sub-categories (large: more than 50,000 passengers a year; small: less than 50,000). Trailfinders is again the favourite large operator with Guardian readers while Rainbow Tours moves up from last year's No 4 to this year's favourite small operator.

Top five: Large: 1. Trailfinders 2. Voyages Jules Verne 3. Kuoni 4. Saga Holidays 5. Virgin Holidays. Small: 1. Rainbow Tours 2. Audley Travel 3. Original Travel 4. Imagine Africa 5. Saddle Skedaddle

Best travel agent

Travel Counsellors returns to the top slot for the third time, after being knocked off last year by Journeys a la Carte, which slips to second place.

Top five: 1. Travel Counsellors 2. Journeys a La Carte 3. Travelbag 4. British Airways Holidays 5. Dial A Flight

Short break companies

Among the large carriers, Trailfinders was the winner. Original Travel kept the prize among the small firms — its third year in a row.

Top five: Large: 1. Trailfinders 2. Travelbag 3. Voyages Jules Verne 4. Virgin Holidays 5. Airmiles. Small: Original Travel 2. Audley Travel 3. Inntravel 4. VFB Holidays 5. Riviera Travel

Best ski company

Peak Retreats, the French Alps specialist that finds hidden gems ignored by many other operators, comes in from nowhere to snatch the prize.

Top five: 1. Peak Retreats 2. Snowline 3. Inntravel 4. Ski Independence 5. Ski Olympic

Best cruise line

Silversea Cruises, also unranked last year, stole the crown from under the noses of the mainstream companies.

Top five: 1. Silversea Cruises 2. Cunard 3. Royal Caribbean 4. Celebrity Cruises 5. Hurtigruten

Best short-haul airline

Swiss, formed after the 2002 bankruptcy of Swissair, takes the title from its parent company, Lufthansa.

Top five: 1. Swiss 2. Lufthansa 3. KLM 4. British Airways 5. SAS Scandinavian Airlines

Best long-haul airline

Singapore Airlines remains in the top spot. It has won this category every year since it was introduced in 2004.

Top five: 1. Singapore Airlines 2. Air New Zealand 3. Jet Airways 4. Emirates 5. Etihad Airways

Best business airline

Singapore Airlines beat Emirates and Virgin Atlantic to the top.

Top five: 1. Singapore Airlines 2. Emirates 3. Virgin Atlantic 4. Qantas 5. Lufthansa

Best train company

Eurostar takes the honours for the third year in a row.

Top five: 1. Eurostar 2. Chiltern Railways 3. Eurotunnel 4. First ScotRail 5. Virgin Trains

Best ferry company

Norfolk Lines, which sails from Dover to Dunkerque and Liverpool to Belfast and Dublin, pipped Speed Ferries to the top slot.

Top five: 1. Norfolk Lines 2. Brittany Ferries 3. Caledonian Macbrayne 4. Stena Line 5. Speed Ferries

Judged awards

Ethical travel award

Winner: Sandele Eco-Retreat, Gambia

Second: Bulungula Lodge, South Africa

Third: Cnoc Suain, Ireland

Best travel website

Winner: Kayak.com

Best brochure

Winner: Discover the World, Iceland and Greenland

Second: Virgin Holidays + Hip Hotels

Third: Classic Cottages

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