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Welcome to the KY 988 User Experience Survey

The following is a short, anonymous survey to gather information about your experience with Kentucky’s 988 services. Your feedback is of utmost importance to us and plays a vital role in ensuring that the 988 system effectively meets the needs of all Kentucky residents.
We appreciate you taking the time to complete this questionnaire.
Questions with an asterisk (*) are required.

1. Did you contact 988 for yourself or someone else, such as a friend or family member? *This question is required.

1. 2. How did you contact 988?

3. What was your reason for contacting 988 (mark all that apply)?

4. How would you rate the overall quality of your 988 service experience? *This question is required.

5. In what way, if any, could your 988 service experience have been improved?

The following questions are about your experience with your 988 counselor.

6. On a scale of 1 to 10, 1 being very dissatisfied and 10 being very satisfied, how satisfied are you with the support and assistance you received from your 988 counselor? *This question is required.

Very Dissatisfied (1)

Very Satisfied (10)

7. Please rate your level of agreement with the following statements:

Space Cell	Strongly Disagree	Disagree	Agree	Strongly Agree
a. My counselor was a good listener	a. My counselor was a good listener: Strongly Disagree	a. My counselor was a good listener: Disagree	a. My counselor was a good listener: Agree	a. My counselor was a good listener: Strongly Agree
b. My counselor was non-judgmental	b. My counselor was non-judgmental : Strongly Disagree	b. My counselor was non-judgmental : Disagree	b. My counselor was non-judgmental : Agree	b. My counselor was non-judgmental : Strongly Agree
c. My counselor was respectful	c. My counselor was respectful: Strongly Disagree	c. My counselor was respectful: Disagree	c. My counselor was respectful: Agree	c. My counselor was respectful: Strongly Agree
d. My counselor cared about my safety	d. My counselor cared about my safety: Strongly Disagree	d. My counselor cared about my safety: Disagree	d. My counselor cared about my safety: Agree	d. My counselor cared about my safety: Strongly Agree
e. My counselor cared about my privacy	e. My counselor cared about my privacy: Strongly Disagree	e. My counselor cared about my privacy: Disagree	e. My counselor cared about my privacy: Agree	e. My counselor cared about my privacy: Strongly Agree

Now, we are going to ask you for some basic demographic information. We include these questions to ensure that our efforts help everyone, no matter their background, identity, race, or ethnicity.

8. Please select your age group:

9. Are you Hispanic or LatinX?

10. What is your race?

Please enter an 'other' value for this selection.

11. How would you describe the region of Kentucky that you live in?

12. Do you think of yourself as:

Please enter an 'other' value for this selection.

13. Do you think of yourself as:

Please enter an 'other' value for this selection.

14. We are interested in interviewing Kentuckians who have utilized 988 services to gather more information about their experience. If you 18 years or older, or the parent of a minor, would you be willing to be interviewed by one of our team members?
*We will not share or use your contact information for any purpose other than stated above.

	Email:
	Phone number:

2. We value your feedback and want to use it to improve the 988 experience moving forward. May we share your anonymous comments with the 988 team, including call center directors and program administrators? Your responses will not be linked to your identity.