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Julienne B. Ryan
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The Learned-it-in-Queens Communications Playbook: Winning Against Digital Distraction Paperback – October 2, 2020

by Julienne B. Ryan (Author)
4.7 out of 5 stars 22
See all formats and editions
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If you have noticed that the digital age has created new problems in connecting, this book will offer you some straightforward answers with a touch of humor on how to communicate more effectively.The author, Julienne B. Ryan, shares her insights from a life-time of living in New York and growing up in Queens. Drawing on Ryan's years of coaching, organizational storytelling, and leadership development, this little book is packed with humor, insight, and practical tips to help every reader communicate better, or as she puts it, bettah!Her message is about finding ways to connect and form community. Her lessons apply equally to navigating the corporate board room as they do to thriving in a neighborhood. The book offers gentle, and often, humorous advice that reminds us that digital devices are tools—we still have to pay attention to the humans who use them.Ryan's Learned-it-in-Queens approach:•Includes a study guide to use a genuine NY accent while reading the book•Culminates in eight down-to-earth communication techniques•Helps readers to find their own voices and be authentic•Recognizes that our thoughts are not necessarily reality•Reminds us that simple actions can make big differences•Is a lot cheaper than a lawyer
Previous page
  1. Print length
    82 pages
  2. Language
    English
  3. Publication date
    October 2, 2020
  4. Dimensions
    5 x 0.19 x 8 inches
  5. ISBN-13
    979-8693052048
  6. See all details
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Product details

  • ASIN ‏ : ‎ B08KQBYNN2
  • Publisher ‏ : ‎ Independently published (October 2, 2020)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 82 pages
  • ISBN-13 ‏ : ‎ 979-8693052048
  • Item Weight ‏ : ‎ 5.1 ounces
  • Dimensions ‏ : ‎ 5 x 0.19 x 8 inches
  • Customer Reviews:
    4.7 out of 5 stars 22

About the author

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Julienne B. Ryan

Julienne B. Ryan

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Julienne B. Ryan grew up in Queens having three communication choices: be funny, fight, or run really fast. Ironically, everything she wanted to dismiss, avoid, or forget about her formative years has become useful now. Like a one-woman sustainability project, she now encourages people to try appreciate the parts of themselves that make them unique. Besides being a writer, she is an organizational storyteller, a keynote speaker, a facilitator, soft-skills trainer, coach, and—youBETTAhavenoticed—humorist.

Married for decades to a Dublin Irishman. Most of what she's learned about communicating, patience, and performing comes from living with him, a man who never met a sentence he couldn’t make longer. She's been trying to get a word in edgewise for years, walking around looking like a 1960's Motown backup singer, holding up her hand so she could distract him. If she times it right, she can say a few words between his inhalations. But she has to be quick.

As her husband often heard her say during one of their lively discussions, “I’ve had me book learning." She thanks the faculty at Manhattan College where she received her BA in Psychology & Urban Studies, and Teachers College at Columbia University where she earned her MA in Organizational and Development Leadership.

Learn more about Julienne Ryan and her keynotes, workshops, and coaching practice at: www.jryanpartners.com

Photo of Julienne B. Ryan by Alex Berg

Customer reviews

4.7 out of 5 stars
4.7 out of 5
22 global ratings

Top reviews from the United States

skyriter
5.0 out of 5 stars You don't have to be from Queens...
Reviewed in the United States on January 23, 2022
Verified Purchase
...but it's even more fun if you are. (As I am.) Julienne B. Ryan employs the "Queens English" to great effect in this engaging, insightful, and fun guide to upping your communications game. The lessons learned in this book--whether it's finding a decent parking space or folding a slice of pizza--transcend the borough itself and underscore the importance of communicating effectively. Ultimately Ryan shows how the simplest wisdom can lead to the greatest breakthroughs.
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Janet C
5.0 out of 5 stars A Special Book
Reviewed in the United States on January 16, 2021
Verified Purchase
This is an unusual and special book with a unique style. The author draws from her experience of growing up in Queens which she weaves throughout the book with a lot of humor.
This book is well written and easy to read. The chapters are short. Each is filled with gems and a lot of wisdom. The author offers the reader in many of the chapters a “winning play “ to help us deal with our digital world . The plays are practical and pretty easy to implement , though some definitely will require practice. I highly recommend this book.
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Kelly McCarthy Barner
4.0 out of 5 stars Much needed advice delivered ahead of its time
Reviewed in the United States on January 10, 2021
Verified Purchase
The Learned-it-in-Queens Communications Playbook was written somewhat prophetically ahead of its time. The main idea shared by author Julienne B. Ryan, is that we are all so taken with the ‘smart’ devices in our hands that we have stopped connecting and communicating with the people around us.

I’m sure she did not imagine the swift and near complete shift to virtual living and working that many of us have been subject to for nearly a year now. Zoom has been a lifeline, but in other ways, it has exacerbated bad habits and poor manners that many of us were already indulging in. For instance, let’s say you’re on a Zoom call and two of your colleagues get into a brief but direct exchange. The temptation to quickly check your phone while they are talking is nearly overpowering – especially given the fact that, since no one can REALLY see you in that tiny Zoom square, it is hardly even rude. But the damage has been done all the same, in that moment, you disengaged.

This small, highly entertaining book is packed with great advice, and I’ll share some of that below. I think Jules’ most important achievement, however, is managing to codify and explain something that she does naturally. In many cases, when you try to learn something from a ‘natural,’ they both underestimate how hard it is to pick up their skills and also have trouble being specific about how those skills can be developed. She does both extremely well, and in a way that makes her communications advice practical and memorable.

For instance:

Don’t be a ‘head-down’ person, either literally or metaphorically. If you want to connect with people in a meaningful way, you have to see them, hear them, and engage them. Doing all three of those things at once leaves no room for cell phones or laptops.

A lack of response (either spoken or written) is a form of communication. It feels lousy being on the receiving end of no response, so don’t be guilty of ‘ghosting’ people yourself.

Remember that the most important message someone is sending you may not be in their words, but in their tone, delivery style, or body language. Have the self-discipline to factor that into your ‘listening’ methods, too.
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e. tarr
5.0 out of 5 stars SO FUN~
Reviewed in the United States on July 27, 2021
Verified Purchase
I love the fun approach to communication based on living in NYC (specifically Queens!!) :) As a midwesterner its fun to think about a totally different perspective as I explore the communications techniques :)
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Milliegar
5.0 out of 5 stars Loved it!
Reviewed in the United States on January 8, 2021
Verified Purchase
This is a quick read and very entertaining. Ms. Ryan hit many great points in this world of communication nowadays. My favorite was sitting on a stoop. Only a New Yorker from one of the 5 boroughs would understand that one.
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D. Robertson
5.0 out of 5 stars Just the thing
Reviewed in the United States on November 5, 2020
Verified Purchase
Looking for a distraction with practical applications, it’s here, in this gem of a book. It has the side benefit of humor, which we all can use.
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CB Bowman, MBA, CMC, MCEC, BCC
5.0 out of 5 stars A Refreshing Take on Modern Communication Challenges
Reviewed in the United States on March 24, 2024
Julienne B. Ryan's "The Learned-It-In-Queens Communications Playbook" offers a refreshing and practical guide to overcoming digital distractions. With humor and relatable insights from Ryan's upbringing in Queens, New York, this book provides effective communication strategies that resonate in both personal and professional settings. The unique inclusion of a Queens accent study guide adds an engaging touch, making the learning process enjoyable.

Ryan's approachable techniques encourage authenticity and simplicity in communication, reminding us of the importance of connecting with people beyond digital screens. This concise playbook is a treasure trove of wisdom for anyone seeking to enhance their communication skills in today's digital age.
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Retired Ranger
4.0 out of 5 stars Advice that applies from NYC to Alaska
Reviewed in the United States on November 18, 2020
Verified Purchase
I was curious having grown up in rural Midwest and living in Alaska for the past 30 years, exactly how different my outlook on life might differ from the author's experience in Queens. I was struck by the advice given her in her youth: be aware of your surroundings and don't look them in the eye. In my lone foray into NYC in 2003, the advice I kept in mind: stick together with my companions, be aware of my surroundings, and don't look them in the eye. That's the advice we give people who are out in bear country in Alaska. Along with the author's appreciation of Columbo ("Just one more question...") I found that this backwoods guy and that girl from Queens have more in common than one might expect. This was an enjoyable, quick read, with enough "plays" to keep you thinking about making your communications "bettah" for a long time to come.
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